Intercepti helps companies improve the quality and efficiency of their service offerings. Through the careful analysis and mapping of business processes, Intercepti identifies operational adjustments and cost reductions that guarantee the satisfaction of internal and external clients. In order to achieve these objectives, our experienced consultants employ Lean and Six Sigma tools as well as Project Management and Business Analysis best practices.

Our methodology addresses project buy-in, fostering team engagement and creating a continuous improvement culture. We use proven tools to measure, analyze and design processes, generating rapid improvement and helping companies embrace the change initiative.

Intercepti also helps its clients optimize their investment in technology through the careful definition of user requirements and through the improvement of IT processes, nowadays so critical to the execution of business strategies. ITIL v3 best practices are used as the foundation for the definition of IT processes and of the organizational structure required to support the business. Business Analysis and Human-Computer Interaction techniques are employed in order to understand and validate user needs.

Using proven delivery techniques and a customer-specific approach, Intercepti maximizes the tangible business benefits we deliver to our clients.

Services offered:
Process Improvement / BPM (Business Process Management)
Project Management Consulting
CRM Consulting
IT Service Management - ITIL v3
Solution Scope / Package Selection
Information Architecture and Usability Consulting